We're hiring for experienced patient account representatives

April 27, 2021

This is a Monday - Friday, full time, onsite, 8:30am – 5:00pm position.

 We need team players who are strong self-starters with positive attitudes. You will be responsible for managing your time and workload to achieve results for our clients. Insurance follow-up experience with all payers is critical as well as independent problem solving with claim denials.

Must haves:

  • At least 3-5 years physician billing experience with up to date practice management software.
  • Follow-up experience with all payers is a must. Candidates will be tested on their knowledge of reading/interpreting EOBs as well as explaining the follow-up steps needed to overcome denial.
  • Respond to inquiries from insurance carriers, via telephone, email or fax and demonstrate a high level of customer service.
  • Pursue reimbursement from carriers by placing phone calls and recording all contact in an electronic tracking system to ensure progress is made on outstanding accounts.
  • Identify and respond to patterns of denials or billing practices and perform complex account investigation as needed to achieve resolution.
  • Appeal carrier denials through review of coding, contracts, and medical records.
  • Advise management of any trends regarding insurance denials in an effort to identify problems with particular payers.
  • Complete required reports and assist with special projects as assigned.
  • Need ability to work in a fast paced, ever changing environment with problem solving skills…able to look deeper into an issue and create a solution.
  • Comfortable talking with patients about their billing account as well as explaining co-pays, deductibles, etc. to them so they understand their patient responsibility.
  • Strong verbal and written communication skills

We offer employer contribution to health insurance, long term disability, short term disability and life insurance as well as a fun work environment. The pay rate is commensurate with your experience and will be discussed during the interview phase.

Please send resumes to No phone calls, faxes or drop-ins accepted.


“From Day 1, the high level of competency was obvious and MMSI's knowledge of billing was exemplary. There was something about the way they do business that inspired confidence. ”
- DIANNE HENSLEY | CEO, Dominion Behavioral Health