We're hiring for experienced patient account representatives
April 27, 2021
This is a Monday - Friday, full time, onsite, 8:30am – 5:00pm position.
We need team players who are strong self-starters with positive attitudes. You will be responsible for managing your time and workload to achieve results for our clients. Insurance follow-up experience with all payers is critical as well as independent problem solving with claim denials.
- At least 3-5 years physician billing experience with up to date practice management software.
- Follow-up experience with all payers is a must. Candidates will be tested on their knowledge of reading/interpreting EOBs as well as explaining the follow-up steps needed to overcome denial.
- Respond to inquiries from insurance carriers, via telephone, email or fax and demonstrate a high level of customer service.
- Pursue reimbursement from carriers by placing phone calls and recording all contact in an electronic tracking system to ensure progress is made on outstanding accounts.
- Identify and respond to patterns of denials or billing practices and perform complex account investigation as needed to achieve resolution.
- Appeal carrier denials through review of coding, contracts, and medical records.
- Advise management of any trends regarding insurance denials in an effort to identify problems with particular payers.
- Complete required reports and assist with special projects as assigned.
- Need ability to work in a fast paced, ever changing environment with problem solving skills…able to look deeper into an issue and create a solution.
- Comfortable talking with patients about their billing account as well as explaining co-pays, deductibles, etc. to them so they understand their patient responsibility.
- Strong verbal and written communication skills
We offer employer contribution to health insurance, long term disability, short term disability and life insurance as well as a fun work environment. The pay rate is commensurate with your experience and will be discussed during the interview phase.
Please send resumes to email@example.com. No phone calls, faxes or drop-ins accepted.